A-Z / FAQ

A

Access Points

The following areas of AMALIE Arena present access accordingly:

  • Lexus Lounge: Lexus Lounge Members Only
  • Chase Club: Lexus Lounge and Chase Club Members Only
  • Executive Suite Level: Executive Suite Members Only
  • Club Level: Club Level Ticket Members; Chase Club Members
  • Heineken Rooftop: Club Level Ticket Members; Chase Club Members
  • Budweiser Biergarten: All Ticket Members (space and event permitting)
  • Firestick Grill: All Ticket Members (space and event permitting)

Accessible Parking

Although AMALIE Arena does not control any parking in the downtown area, there are several parking locations nearby. The most convenient location is the South Regional Parking Garage. This garage is operated by the City of Tampa and is located at the corner of Channelside Drive and Florida Avenue. For more parking options, please visit our parking page here.

Accessible Seating

Patrons requiring assistance should contact AMALIE Arena in advance of their visit.

For accessible seating please call:

  • Tampa Bay Lightning: 813.301.6600
  • All other events: 813.301.6700

If you have arrived at AMALIE Arena and you do not have accessible seating and have the need for it, please see a representative at the ADA entrance outside the AMALIE Arena Ticket Office or at Guest Services located behind section 101 on the Promenade level for any accessible seating needs. Please keep in mind, there may not be accessible seating available on the day of an event.

AMALIE Arena offers a barrier-free entrance with an elevator dedicated for our disabled guests. For more information on accessible seating and our ADA Policies, visit this link here.

Amalie Arena accessible seating locations:

  • Promenade Level: 104, 106, 109, 110, 112, 120, 122, 123, 124, 126, 128
  • Club Level: 207, 210, 218, 228
  • Chase Club: Section 3 and 6
  • Terrace Level: 303, 304, 306, 308, 310, 311, 313, 314, 319, 321, 325, 326, 328, 329

Additional Tickets

To order additional tickets for Lightning games you can purchase online at TampaBayLightning.com via “My Bolts Nation Account,” or visit the AMALIE Arena Ticket Office to take care of your ticket needs (tickets are not available over the phone for purchase through the AMALIE Arena Ticket Office). Please call your Client Sales Manager or Client Services with any questions.

Address

AMALIE Arena/Tampa Bay Lightning
401 Channelside Drive
Tampa, Florida 33602

Advanced Ticket Ordering

As a Season Ticket Member, you will receive an advanced order form allowing you to reserve seats to concerts, family shows and all other non-hockey events. An order form will be sent to the primary email address listed on your account and also posted in our weekly updated newsletter. Seat locations for the concert or event will not be identical to your Tampa Bay Lightning season ticket as each concert and event arena set up is different and some areas are obstructed. Your seats, in most cases, will be reserved in the best available Promenade Level and Club Level locations available. If your information has changed, or you would like to start receiving event announcements, please visit “My Bolts Nation Account” to update your information. All advanced concert and event priority is based on availability and some restrictions apply.

Advanced Ticket Ordering Priority Levels:

  • Executive Suites: Guaranteed advanced AMALIE Arena concert & event ordering priority
  • Premium Seating: (Lexus Lounge row A & B and Chase Club Seat Members) - Guaranteed advanced AMALIE Arena concert & event ordering priority
  • Full Season: Advanced AMALIE Arena concert & event ordering priority 21-Game Plan - Advanced AMALIE Arena ordering priority for select concerts and events
  • 10-Game Plan: Based on availability

Advertising Opportunities

See “Corporate Partnerships.”

Airports

The Tampa International Airport is 8 miles from AMALIE Arena.

  • Tampa International Airport
    4100 George J Bean Pkwy
    Tampa, FL 33607
    813.870.8700
    Airport Code: TIA
    Airport Use: Commercial
    Website: www.tampaairport.com

Alcohol Service Management/Policy

AMALIE Arena staff is trained in responsible alcohol service management by certified TEAM Coalition trainers. All alcohol purchases must be accompanied by a valid state or Canadian issued driver’s license or ID, Passport, or Military ID. You must be 21 years of age to purchase any alcohol. You will be asked to present valid ID if you appear to be 40 years of age or younger. Service of alcoholic beverages is limited to two (2) drinks per person, per purchase. Alcohol service cut-off time for a Lightning game is ten minutes into the third period. Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the building with alcohol purchased inside AMALIE Arena.

For other events, the drink limit and cut-off time will vary depending on the event.

Announcements

“Fan Shouts” – these are personalized special messages such as birthdays, welcomes, anniversaries and even proposals that appear on Lightning Vision at our home games. To process a request, please submit a request through the NHL, and submit the request at least a week prior to the game your message is to appear. Each Fan Shout costs $50 and will be displayed during the 2nd intermission. Fan Shouts are limited to a total of 15 per game, are treated first-come, first-served, and content is subject to venue discretion.

Assistive Listening Devices

For our guests that need audio assistance, simply stop by the Guest Services Desk across from section 101 and we will distribute an assistive listening device in exchange for a form of picture I.D.

ATMs

Chase ATMs are located throughout the building at the locations listed below:

Level 2

  • On Ford Thunder Alley near Accessible Entrance
  • Inside Ticket Office near Client Services Lounge

Level 3 (Promenade)

  • (2) near section 104
  • Near section 128
  • Near section 112

Level 4 (Club)

  • Near section 204
  • Near the SW entrance to the “Chase Club”, in proximity to CLB 19

Level 6 (Terrace)

  • Near section 305
  • Near section 327

AMALIE Arena Facts

Amalie Arena encompasses 670,000 square feet with three decks and seven separate levels. The building is 133 feet 10 inches in height and 493 feet in diameter. It contains 3,400 tons of steel, 30,000 cubic yards of concrete and 70,000 square feet of glass. The innovative design of Amalie Arena provides for 19,092 seats for NHL games, 20,500 seats for Basketball games and up to 21,500 seats for concerts and center stage events.

Aisle Courtesy

For the safety of all our fans during all events, sitting or standing in the aisles is not allowed.

For hockey, so all fans can enjoy every second of the action, please wait until play has stopped on the ice to leave or return to your seats. We enforce the “Puck in Play” rule and will not allow fans into the seating area until there is a break in the play on the ice.

B

Bars

There are bars located at sections 101, 106, 116, 204, 210, 216 as well as on the Heineken Rooftop at 214, the 308 Budweiser Biergarten between 304 and 328 and Coors Light Between the Pipes at 325. There are also portable beer vendors located all around the concourses.

Bike Valet

We offer a bike valet at most events. You can valet your bike at the Bag Check table located on Ford Thunder Alley in front of the parking garage. Valeted bikes must be picked up no later than 30 minutes after the completion of the event. Bikes that are not picked up in this time frame will be relocated to Security.

Baby-Changing Stations

There are Baby Changing Stations in all restrooms on the Promenade, Club, and Terrace levels. Additionally, there are baby changing stations on the IOA Suite level in the restrooms across from Suites 31 and 64.

There is also a Nursing Mothers Room between section 129 and 130.

Bag Searches

All bags that are permitted inside the venue will be subject to a search by staff. Guests with prohibited items will be asked to return them to their vehicle prior to entering the venue. Small personal bags (purses, baby bags, etc.) must be smaller than 12x12x12" and will be permitted inside AMALIE Arena, while large bags, backpacks, wrapped packages, etc. will not be permitted inside the venue and should be taken back to the guest’s vehicle.

Also see “Prohibited Items.”

Banners and Signs

Regular poster size signs or smaller are permitted in AMALIE Arena. Large banners, signs on poles or sticks of any kind or signs with inappropriate language will not be permitted. Signs may not be hung or posted anywhere inside the venue. Please be aware of your surroundings and do not block the view of any guests. This policy may vary for non-hockey events.

Bicycle Parking

There is bicycle parking available adjacent to the South Regional Parking Garage.

Binoculars

Binoculars are permitted at hockey games, and may vary per event.

Birthday Parties

See “ThunderBug’s Birthday Bash.”

Bottles and Containers

Patrons are not permitted to bring bottles or containers into AMALIE Arena, at any time.

Also see "Prohibited Items."

Box Office

You can find all box office information on our Ticket Information page.

Broken Seats

If your seat is broken please contact your nearest usher or report to the Guest Services desk located across from Section 101.

Budweiser Biergarten

The Budweiser Biergarten is located on the Terrace Level at sections 304 and 328. The 11,000 square foot outdoor deck offers a variety of food and beverage options including plenty of cold Budweiser beer. Enjoy the spectacular views of downtown Tampa.

C

Camera Policy

For concerts and other events, the camera policy will vary depending on the event promoter. Professional cameras and cameras with a detachable lens are prohibited at all concerts. GoPros and selfie sticks are not permitted into the arena. Video and audio recording devices are also prohibited.

For hockey games, still cameras with a lens smaller than 6 inches will be permitted. iPads are permitted for hockey only.

Chase Club

The Chase Club is the premier business-to-business networking area. Enjoy all-inclusive food, beer, wine, soda plus parking for multiple game packages. Conduct business, entertain clients and reward employees. Your clients will enjoy the elegant environment, superior value and a fun night out. Help drive your business in the most exclusive sports and entertainment venue in Florida. For more information, call 813.301.CLUB (2582).

Cancelled/Postponed Events

If an event is canceled or postponed a press release will be made by AMALIE Arena where the course of action will be announced for those who have purchased tickets, as well as announcements on social media.

Career Opportunities

If you are interested in job opportunities within the Lightning organization, or with AMALIE Arena, visit TeamWorkOnline.com through the link on the bottom of the Lightning website. There are many opportunities for part-time employment as well as full-time employment.

Catering (Special Events)

AMALIE Arena offers catering services through Delaware North Companies, Sportservice for all corporate events, fundraising, holiday parties and other special occasions. Go to the "Contact Us" page to make further inquiries.

Charitable Donations

See “Lightning Foundation.”

Child’s Ticket Policy

It is an AMALIE Arena policy that children UNDER two (2) years old are admitted free of charge for all events as long as they sit on a lap. (Age limit subject to change based on show promoter request; please call Client Services or the AMALIE Arena Ticket Office for more information). 

Client Services

The Client Services Department is solely dedicated to servicing the needs of Season Ticket Members. We are excited to help make this Lightning Season a memorable one, making it as welcoming and convenient for you as possible. Client Services can help out in a variety of ways; don’t hesitate to contact your account representative at any time.

  • Ticket requests for AMALIE Arena concerts, games and events
  • E-commerce orders for concerts and events
  • Fax and email notifications
  • Updating your account information
  • Questions regarding your account and ticket package
  • Exchange games
  • Lost tickets
  • Season Ticket Member benefits and incentives
  • General building information and questions
  • Ticket relocation and upgrades
  • Purchasing additional Lightning tickets
  • Renewing your season ticket package
  • Last minute day-of-game questions

You can also call us if ...

  • You need your account number
  • Change the Will Call name for your tickets
  • Relocate to a disabled seating section for the evening
  • Questions about your account manager
  • Have an urgent matter and can’t get a hold of your account manager
  • Make a payment on your account

Club Level

Located on the fourth (4th) floor of AMALIE Arena, the Club Level is home to the Firestick Grill, Chase Club, RSM Loft, Heritage Insurance Loft, Heineken Rooftop and all Club Level seating.

Coat Check

There is no coat check at AMALIE Arena.

Code of Conduct

See “NHL Fan Code of Conduct”.

Community Relations

The Tampa Bay Lightning Community Relations aims to lead by example, inspire others, and offer hope to those less fortunate in order to create a lasting impact in the Tampa Bay community. This will be accomplished through the donations of in-kind merchandise, lending time and resources to local non-profit organizations and through programming in Bay area schools, hospitals and the military.

C.H.A.R.G.E. Program

C.H.A.R.G.E. - Contributing Hours Across our Region through our Generous Employees, is Tampa Bay Sports & Entertainment’s employee volunteer program. Its objective is to have the Lightning Family C.H.A.R.G.E. ing throughout the Tampa Bay community volunteering a minimum of 4,000 hours at various non-profits each year. Each month, without fail, the C.H.A.R.G.E. Committee will sponsor a volunteer event in the community to demonstrate the importance of giving back.

In-Kind/Charitable Merchandise Donations

The Tampa Bay Lightning is delighted to support a wide range of charities and community organizations each year through the donations of in-kind merchandise. The team takes pride in being able to provide fundraising support to non-profit groups all while strengthening relationships across the community. Each year the Bolts are asked to support thousands of worthwhile charitable events via the donations of in-kind merchandise. Donation requests can be made through an online request form.

Concessions

On every level of AMALIE Arena, there is a wide array of concessions stands which offer appetizing food and beverage options. If you have questions or concerns, call 813.301.6904.

Concierge Locations

Our concierge will assist our guests with an array of services. Concierge desks are located at the Executive Suite entrance, on both the east and west side of the Executive Suite level (level 5).

Coors Light Between The Pipes Bar

The Lightning’s grand digital organ is the signature centerpiece to the Terrace Level bar and fan destination. The litany of sounds this instrument can conjure will shake AMALIE Arena’s very foundation, recall a traditional age in the NHL and establish new fan traditions, too. Perched atop a performance stage unlike anything in the league, the instrument is a 5-manual, 105-rank masterpiece designed and manufactured by Walker Custom Theater Organs of Zionsville, PA. 62 individual pipes, illuminated by 123 LEDs light fixtures, serve as an animated and color coordinated backdrop for our “Tampa Bay Lightning” channel cut back-lit sign, which can also be animated in a variety of color schemes.

Corporate Partnerships

The Tampa Bay Lightning and AMALIE Arena provide an impactful platform to engage your brand with a diverse and passionate consumer audience with a variety of promotional opportunities and customized marketing solutions. By understanding your goals and objectives, we’ll tailor a sponsorship program that delivers ROI and increases your business.

  • State-of-the-Art Arena Branding
  • Unique Experiential Promotions
  • In-Arena and Market Activation Platforms
  • Electronic and Print Media
  • Television and Radio
  • Digital and Social media
  • Community Programs
  • Loyalty and Hospitality
  • Measurement and ROO Analysis

For more information on Corporate Partnerships and Advertising Opportunities with the Lightning and AMALIE Arena, please call 813.301.6967 or visit http://TampaBayLightning.com/partnerships

Closed Captioning (Hockey)

Fans can access closed captioning for Lightning games on their mobile devices by visiting TampaBayLightning.com/cc during games. Fans who don't have access to a mobile device can visit Guest Services at Section 101 to check out a tablet.

Credit Card Policy

AMALIE Arena honors Discover, Visa, MasterCard and American Express.

D-E

Damaged Merchandise

Any non-Lightning event purchases are final and non-refundable.

Any damaged or defective merchandise purchased can be returned or exchanged at Tampa Bay Sports within 30 days of purchase with receipt.

Designated Driver Program

The Designated Driver program is designated to reward those fans who decide not to drink for the safety of their friends and family. Download the AMALIE Arena app to redeem a FREE non-alcoholic beverage.

Diamond Crown Cigar Lounge

Located on the 5th level of the Chase Club, the Diamond Crown Cigar Lounge features a full liquor bar, flat panel T.V’s, state-of-the-art ventilation system, and custom humidor stocked with the full line of Diamond Crown and Diamond Crown MAXIMUS Cigars. Not only do fans now have a place to enjoy a smooth Diamond Crown but custom windows provide panoramic views of the entire arena, perfect for enjoying an action-packed game! The Diamond Crown Cigar Lounge is open during every Tampa Bay Lightning Game and select concerts/events. Fans must have a ticket to the Chase Club or Lexus Lounge to access the Cigar Lounge.

Disabled Drop Off

For your convenience, we have a disabled drop-off and pick up area. Guests can be dropped off or picked up in the Drop-Off Circle located on the north side of the building along Channelside Drive. For those who have trouble getting around, the Drop-Off Circle is located just yards from the ADA entrance and elevator.

Distribution of Materials

AMALIE Arena does not allow unauthorized distribution of materials on AMALIE Arena property. If you have an interest in marketing and advertising opportunities contact the Corporate Partnerships department.

See “Corporate Partnerships.”

Donation Requests for Tampa Bay Lightning Items

See “Community Relations.”

Door Opening Times

Door opening times may vary depending on the type of event, typically 60-90 minutes before showtime.

Normally doors will open for a Tampa Bay Lightning game 60 minutes prior to the start of the game. Doors for Chase Club, Lexus Lounge and Executive Suite guests will open 90 minutes prior to the start of the game. All other events are subject to releasing a door time.

All scheduled times are subject to change without notice.

Elevators

AMALIE Arena has six (6) guest elevators for use during an event.

  • There is an ADA elevator on the NW corner of the building which has access to all public areas.
  • There are two (2) Elevators on the West side of the building that access the Promenade Level (Level 3), Club Level (Level 4) and Executive Suite Level (Level 5).
  • There is the Small Freight Elevator on the SW corner of the building that has access to all public areas.
  • There are two (2) Executive Suite Holder Elevators on the NE side of the building that access the Promenade Level (Level 3), Club Level (Level 4) and Executive Suite Level (Level 5).

Emailing Tickets

The online ticket forwarding feature found in “My Bolts Nation Account” allows you to email tickets to friends, family or clients when you can’t attend a game. Simply log into “My Bolts Nation Account” and select the ticket or group of tickets you wish to send. Enter the recipient’s information and select, “forward."

Emergency Evacuation

In the event of an emergency, AMALIE Arena staff will provide instructions and direct guests to the closest emergency exit. Please follow the instructions of the staff and proceed in a calm and safe manner. Guests should use the stairwells as a means of evacuation. Elevators and escalators may not be working at the time of an evacuation.

Emergency Guest Contact Information

The best way to be contacted during an event at AMALIE Arena is to set your cell phone to vibrate. We do not page guests during an event. Our Security Office can be contacted at 813.301.6770. Your section, row and seat number will be needed to contact you in the case of an emergency.

Escalators

Amalie Arena has three (3) escalators for use during an event.

There is an escalator just inside the Club entrance that will take you to the Club Level (Level 4).

There is the North escalator across from section 108 that will take you to the Trane Terrace Level (Level 6) and the South escalator across from section 124 that will also take you to the Trane Terrace Level.

Event Set-Up

  • Blue Line Theatre – 3,000 to 6,000 seating capacity
  • Half House – 10,000 seating capacity
  • End Stage – 13,000 to 15,000 seating capacity
  • In the Round (Center Stage) – 18,500 seating capacity
  • Ice Hockey – 19,092 seating capacity
  • Basketball – 20,000 seating capacity

Executive Suites

Enjoy world-class, sold out concerts, family shows, Tampa Bay Lightning hockey games in style in the comfort of your own executive suite at AMALIE Arena. There is no better way to spend quality face-to-face time with your top clients, employees or relax with family and friends, than in an executive suite. Our newly renovated suites are available on an all-inclusive, suite share or individual night rental basis.

  • Eighteen (18) tickets to all games and events (option to purchase additional tickets)
  • Two (2) VIP parking passes
  • Personal concierge service to cater to your event night needs
  • Option to pre-order food and beverage
  • 5-star menu items
  • Expanded wine list
  • Point system for suite catering (applies to All-Inclusive and Suite Share clients)
  • Wet bar
  • Refrigerator
  • Two large flat screen televisions with cable
  • Wireless internet connection
  • Access to exclusive lounges and bars

For more information, call the Tampa Bay Lightning Executive Suite Department at 813.301.2582.

F-H

Family Restrooms

For your convenience, AMALIE Arena has two family restroom facilities; located behind sections 208 & 326. The family restrooms are equipped with all your standard toiletries and include a baby-changing table.

Ford Thunder Alley

Ford Thunder Alley at AMALIE Arena gives fans a place to meet, gather and relax before the game. There, fans can enjoy live music and interactive games, enter to win prizes in a variety of contests, meet ThunderBug and the Lightning Girls, and enjoy food and drink specials. You might also see and take part in Sun Sports Lightning Live pre-game television show. It’s a free show before the game as we count down to face off.

Fan Mail (Hockey)

Your interest in the Tampa Bay Lightning and its players is important to us and these guidelines will better help your chances for a response and allow more requests to be fulfilled. The autograph request guidelines are as follows:

The autograph request guidelines are as follows:

  • Players will only sign one item per request.
  • A self-addressed stamped envelope (SASE) must be provided to help ensure a response. Items without proper return postage will not be returned.
  • Forms of return postage such as postage coupons or money (cash or check) will not be accepted. If cash or check is sent, it will be donated to the Lightning Foundation. Return postage should consist of stamps from your native country.
  • Do not send items for multiple players in the same envelope.
  • Players will not be able to personalize any autographs.
  • Please do not send letters to players during the months of April, May, June, July or August as they are on vacation for the off-season.
  • It is highly recommended that you refrain from sending any items of importance or value.

Tampa Bay Lightning fan mail can be addressed to the individual players and should be mailed to:

  • Player Name
    Tampa Bay Lightning Fan Mail
    401 Channelside Drive
    Tampa, FL 33602

Firestick Grill

The Firestick Grill features an enhanced dining area and ambiance with open fire action stations, menu items indigenous to the Tampa Bay area and world-class service levels. Our Club Level Restaurant hosts reservation (suggested) and open seating (based on availability) two hours before every Lightning game, show or event. Priority Seating will be given to premium guests and Lightning Season Ticket Members. 

First Aid

In the case of an emergency, we have two (2) First Aid rooms located at AMALIE Arena; one across from section 112 and one across from section 312. Medical services are provided by the Tampa Fire Department. If you are unable to reach one of these areas please notify the nearest AMALIE Arena employee for assistance.

Food and Beverages Brought to AMALIE Arena

Guests may not bring food and/or beverages into AMALIE Arena, at any time except for medical purposes. Guests must dispose of the unauthorized items prior to entrance into Amalie Arena.

Guests with specific/special dietary needs due to medical conditions or religious requirements should contact AMALIE Arena at 813.301.6545.

Game Date and Time Change

The complete Tampa Bay Lightning schedule can be found at www.tampabaylightning.com or on www.amaliearena.com. Any game date or time changes will be updated when necessary.

Game Length

Tampa Bay Lightning games are always three equal 20 minute periods separated by two, 17-minute intermissions. In the event of the score being tied at the end of regulation, a 5 minute overtime period is played. If the score remains tied after overtime a best of 3 shootouts is conducted. On average a Tampa Bay Lightning game will last between 2 – 3 hours, but times will vary from game to game.

Gift Cards

AMALIE Arena and Tampa Bay Lightning Gift cards can be used on food, beverage and merchandise at AMALIE Arena concession stands, restaurants and retail stands. All gift cards have an assigned value and expiration date. Standard expiration date is the final game of the Tampa Bay Lightning regular season.

Group Tickets

Are you part of a local organization looking for a night out to celebrate? Are you looking for a great incentive for your staff? Or do you just need a night out with the rest of your family and friends? From dentists to churches to scouts; we’ll specifically tailor an event to fit your group needs. Groups of 10 or more are eligible for great savings. So, gather up your friends, family and co-workers for a great night out. We can customize a special package for your group regardless of the occasion. Group events are also advertised in the Season Ticket Member Newsletter throughout the season. Call our Group Sales line at 813.301.6900 to book your group night with the Lightning, or to one of our select concerts or events.

Group Party Areas

Guests can set up private parties throughout the building by contacting group sales at 813.301.6900. Our group party areas include section 210, 215, and the Budweiser Biergarten. 

Guest Services

Guest Services is located on the main concourse across from section 101. Guest Services Representatives are available to assist you with any needs on game and event nights. Please stop by at any time for information regarding AMALIE Arena events, directions, or assistance involving the programs listed below. There are also Guest Services Representatives located throughout the arena.

  • Designated Driver
  • Medical Assistance (located at 112 & 312 provided by Tampa Fire Rescue)
  • Wheelchair Escorts
  • Family Restrooms (located at 208 & 326)
  • Disabled Drop-Off
  • Item Check-In Area
  • Assisted Listening Devices

Heineken Rooftop

Located on the 4th floor of AMALIE Arena, behind section 213, the Heineken Rooftop is an outdoor area opening only to seatholders on the Club Level.

Hosting an Event

Submit a booking information request on the Booking page.

You may also send a hard-copy booking application:

  • By Fax to: 813.301.1494

or By Mail to:

  • Attention: Samantha Nemeroff
    Amalie Arena
    401 Channelside Drive
    Tampa, Florida 33602

Hotels

Visit the Hotels page for a listing of all nearby accommodations.

Heritage Insurance Loft

Located on the Club level at Section 203, the Club Level Loft accommodates 30-40 people and features an all-inclusive buffet, beer, wine and soda.

I-L

Inclement Weather Policy

If an AMALIE Arena event is postponed or canceled due to inclement weather, please visit the AMALIE Arena website for current information or call the AMALIE Arena Ticket Office at 813.301.2500.

In-Kind/Charitable Merchandise Locations

See “Community Relations.”

Interpretive Services

If you are in need of interpretive services for a concert or event call 813.301.6700 to coordinate.

Intoxicated Guests

AMALIE Arena reserves the right to deny entry to any guest that appears to be under the influence of drugs and/or alcohol. An intoxicated guest may also be ejected from the venue if they are showing signs of impairment due to drugs and/or alcohol.

Job Opportunities

See “Career Opportunities.”

Lakewood Ranch Client Services Lounge

The Lakewood Ranch Client Services Lounge is an exclusive area for Season Ticket Members to meet their account manager, pick up tickets, or get answers to your questions. It’s located inside the AMALIE Arena Ticket Office. Contact us by phone at 813.301.6800 or by email at [email protected].

Hours of Operation:

  • Non-Game Days: Monday - Friday 9am - 5pm
  • Game Days: Through the end of the second intermission

Level Names and Numbers

  • Event Floor: Level 1
  • Administration / Offices / Ticket Office: Level 2
  • Promenade Level: Level 3
  • Tampa Bay Club Level: Level 4
  • Executive Suite Level: Level 5
  • Trane Terrace Level: Level 6
  • Press Box: Level 7

Lightning Community Heroes

See “Lightning Foundation.”

Lightning Foundation

The Lightning Foundation is dedicated to investing its resources and leadership for the enrichment of the people of Tampa Bay, focusing on meeting basic human needs and enhancing lives. The foundation organizes and executes a number of fundraisers throughout the year, as well as aiding in the efforts of charitable organizations throughout the state of Florida. 

In-Game Silent Auctions

The Lightning Foundation conducts a live, in-game auction at section 120 every game night. These one-of-a-kind silent auctions will feature dynamic sports memorabilia from not only your favorite members of the Tampa Bay Lightning but other stars in the sports world, past and present. All proceeds will benefit the Lightning Foundation and its initiative of giving back in the community.

The Lightning Community Hero Program

Lightning owner Jeff Vinik, along with his wife, Penny, launched the Community Heroes initiative at the beginning of the 2011-2012 season to distribute $10 million dollars to deserving grassroots community heroes throughout the Tampa Bay community over the next five years. Last season, the Lightning honored a Community Hero at each of the Lightning’s 41 regular season games and awarded a $50,000 check to a non-profit charity of his or her choice. Over the course of the 2011-2012 season, a total of $2,050,000 was distributed to worthy community causes. We are looking forward to celebrating Community Heroes at each of our 41 home games this season and to awarding each Hero with $50,000 to designate to worthy causes yet again, with the goal of distributing $2,050,000 throughout the community over the course of the season.

Fans are encouraged to log on to http://tampabaylightning.com/heroes to receive additional details about the program, as well as to nominate deserving individuals who are making the Tampa Bay area a better place to live, work and play.

Tampa Bay Lightning License Plates

Your license to promote youth and sports in Florida is as near as your local motor vehicle tag agency office. The Florida Sports Foundation and the Tampa Bay Lightning encourage you to purchase the specialty tag of the Bolts. Proceeds from the additional $25 tag fee directly support the Lightning Foundation and the development of major and regional sports events throughout Florida. Visit your local tag office or www.flasports.com to purchase!

Lightning Vision Scoreboard

Manufactured by Daktronics, the Lightning Vision scoreboard is one of the largest indoor scoreboards in the NHL and NBA. The high definition 6mm board has the highest level of clarity of a video board approximately 30 feet tall and 50 feet wide. To support content for the new display, major components of the Lightning Vision control room and production facilities were also upgraded to high definition. Additionally, new speakers under the display will better cover the ice/arena floor with sound. 

Lost and Found

If you have lost an item at AMALIE Arena, visit Guest Services across from section 101. You may also call 813.301.6502 during business hours to see if your item was turned in to our staff.

Lost or Missing Individual

Contact your closest Guest Services Representative or visit Guest Services across from Section 101.

Lost or Stolen Tickets

Only the primary or secondary account member is allowed to reprint any tickets that are lost or stolen. For concerts and events, please visit the AMALIE Arena Ticket Office.

For hockey, please go to the Client Services Lounge with a photo I.D. and we will be happy to assist you, or visit your Lightning Account Manager and reprint your tickets from home.

Please note: When a ticket is reprinted the original ticket’s barcode is voided and will not be valid for entry.

M-P

Media Access

For concerts and events, please use the media credential request form.

Media requesting accreditation for specific sporting events should contact the respective teams directly. Please note that each team has separate credentialing criteria.

Medical Emergencies

See “First Aid.”

Merchandise

Concert and event merchandise varies per show.

Tampa Bay Lightning merchandise can be purchased at various Tampa Bay Sports retail stands that are located on each level of the arena. All team shops will offer a variety of licensed Tampa Bay Lightning products, including custom jerseys, men’s, women’s and youth apparel. For shipping and mail order options, please call 813.301.6940.

My Bolts Nation Account

My Bolts Nation Account is your one-stop shop for all online account management! You are able to manage your tickets online and make the most out of your season ticket investment. Renew and pay your season ticket invoice, edit and update your account contact information, forward tickets via e-mail, reprint lost/stolen tickets, post tickets for sale, donate tickets to the Lightning Foundation, purchase additional regular season tickets, access regular and postseason ticket presales. 

Access Your Account

  • Ticket Forwarding*: This feature allows you to e-mail tickets to friends, family or clients when you can’t attend a game. Simply log into “My Bolts Nation Account” and select the ticket or group of tickets you wish to send. Click forward and enter the recipient’s information.
  • Ticket Reprint*: Reprint lost or stolen tickets from the comfort of your home or office.
  • Team Exchange*: As a Season Ticket Member you the ability to sell future games though Team Exchange. Once you have sold your tickets, money will be applied to your Lightning account to be used towards next season’s tickets or additional Lightning regular season or playoff tickets.
  • Donate to the Lightning Foundation: If you have tickets that you can’t use or would just like to donate to a good cause, you can now do so quickly and easily online. Simply log in to “My Bolts Nation Account” and select the ticket(s) you wish to donate, and select “Donate Tickets.” Your ticket will be donated to the Lightning Foundation. Please make donation 72 hours prior to game date.

*Once a ticket has been forwarded, reprinted, sold via Ticket Exchange or donated the original ticket is void and will not be valid for entry to that specific game.

National Anthem

For performers interested in singing “The Star-Spangled Banner” and/or “O’ Canada” at a Tampa Bay Lightning game, please send an acapella audio rendition of the performance as an e-mail video link or as an MP3 audio attachment, along with a short bio of credentials to [email protected].

Alternately, a package containing a CD or DVD of the above materials may be sent to “National Anthems” at AMALIE Arena address.

NHL Fan Code of Conduct

The National Hockey League and its Member Clubs are committed to creating a safe and comfortable environment and enjoyable entertainment experience. NHL fans have a right to expect an environment in which they will be treated in a consistent, professional and courteous manner by all arena, team and League personnel. The Players and Officials have the same rights. Accordingly, fans are responsible for their own conduct.

The following standards have been established with respect to fan conduct:

  • Fans are entitled to enjoy the hockey experience free from disruptive or inconsiderate behaviors or unruly actions.
  • Fans may not interfere with the event and/or athletes in any manner.
  • Fans shall refrain from using abusive language or obscene gestures.
  • Fans may not engage in fighting, throwing objects or other behavior deemed detrimental to the experience of other guests and those who engage in any of these actions will immediately be ejected from the game.
  • Fans are encouraged to report inappropriate behavior to arena staff.
  • Fans who choose to consume alcohol must do so in a legal and responsible manner. Intervention with an intoxicated or impaired fan will be handled in a prompt and safe manner.
  • Fans shall comply with requests from arena staff regarding arena operational and emergency procedures.
  • Fans may not engage in unauthorized commercial activity while on arena property.
  • Violation of the Fan Code of Conduct may result in eviction from the arena without a ticket refund.

The NHL and its Member Clubs thank you for adhering to the provisions of the NHL Fan Code of Conduct.

Nursing Mothers Room

There is a Nursing Mothers Room between sections 129 and 130.

Operations

AMALIE Arena is owned by Hillsborough County, but it is managed and operated by Tampa Bay Sports and Entertainment, LLC, an entity controlled by Lightning Chairman and Governor, Jeff Vinik.

Outside Vending

The selling or sampling of merchandise, food, beverage, tickets or other items on the property without written authorization by AMALIE Arena management is strictly prohibited.

Phone Numbers

For a complete list of AMALIE Arena phone numbers, visit the Contact Us page.

Premium Seating

See “VIP Club,” “Chase Club” and “Executive Suites.”

Promenade Levels

The Promenade Level, formerly referred to as the Plaza Level, is located on the third (3rd) floor of AMALIE Arena.

 

Protective Netting

Positioned at each end of the ice surface, the protective netting is designed to create a safer viewing experience for guests. However, even with the protective netting, pucks can still leave the ice surface and enter the stands.

Also see “In-Game Equipment.”

Public Telephones

The AMALIE Arena does not have any public telephones.

Public Transportation

Purchasing Tickets

AMALIE Arena tickets may be purchased at the following authorized points of purchase:

  • Online at ticketmaster.com
  • In-person at the AMALIE Arena Ticket Office
  • At a Ticketmaster retail location
  • By calling Ticketmaster at 800.745.3000

Q-S

Questions, Comments and Complaints

If you have any questions, please submit them through the online "Contact Us" page. During games and events, you can go to Guest Services located across from section 101 or any Concierge desk.

Recycling

AMALIE Arena is dedicated to the sustainability of the environment of the Tampa Bay Area. Our mission is to make the Tampa Bay Area a better place to live, work and play for todays and future generations. Our organization is committed to doing everything we can to reduce our environmental footprint and to encourage our fans to do the same in their homes. Together we will make a difference in the environment for today and tomorrow. Please ask any AMALIE Arena staff member where you can recycle your plastic bottles, aluminum cans, programs, etc.

Re-entry Policy

AMALIE Arena has a no re-entry policy. For emergencies and special exceptions please visit Guest Services located across from section 101.

Refunds or Exchanges

Refunds may be available at your point of purchase ONLY if an event is cancelled or rescheduled. See “Ticket Exchange Policy for Season Ticket Members” for more details regarding Tampa Bay Lightning games.

Removal Policy

AMALIE Arena reserves the right to remove any patron that is deemed disruptive and/or abusive to other patrons, staff, players and/or officials.

Renting AMALIE Arena

See “Hosting an Event.”

Reporting AMALIE Arena Issues

Please notify any Guest Service team member if you need assistance with any matter. You may also visit Guest Services located across from Section 101. AMALIE Arena is also equipped with a texting platform for you to text in any issues. The number is 813.374.BOLT .

Restrooms

Men’s and Women’s Restrooms are located at the following locations:

Promenade Level

  • 103 Men’s
  • 106 Men’s and Women’s
  • 110 Men’s and Women’s
  • 114 Women’s
  • 118 Men’s
  • 122 Men’s and Women’s
  • 126 Men’s and Women’s
  • 129 Women’s

Club Level

  • 203 Men’s and Women’s
  • 208 Family Restroom
  • 212 Men’s and Women’s

Terrace Level

  • 303 Men’s and Women’s
  • 306 Women’s
  • 311 Men’s
  • 314 Men’s and Women’s
  • 318 Men’s and Women’s
  • 321 Women’s
  • 326 Men’s
  • 328 Family Restroom
  • 329 Men’s and Women’s

Searches

AMALIE Arena will utilize a variety of search techniques at all entry points. Thank you for your cooperation. We hope you enjoy your visit to our building.

Season Tickets

Please visit www.tampabaylightning.com

Security

AMALIE Arena is committed to providing a safe and enjoyable experience for all of our guests. If you need assistance, please contact one of our Guest Service team members or you can visit Guest Services across from section 101.

Service Animals

All service animals are permitted in AMALIE Arena.

Shout Outs (Hockey)

See "Announcements"

Smoking Policy

Smoking is not permitted inside AMALIE Arena or on AMALIE Arena property except for in designated smoking areas. This policy includes tobacco and electronic cigarette devices. All guests may use the smoking area on Ford Thunder Alley by taking the SW stair tower located across from sections 328 and 126 down to level 2 and go outside. The designated smoking area is available at puck drop through the end of the game.

Social Media

Follow us on Facebook, Twitter, and Instagram!

Connect With Us

Sponsorship Opportunities

See “Corporate Partnerships.”

Standing

Standing on seats or in aisles is not permitted in AMALIE Arena. We ask that you are courteous to everyone around you and do not block the view of other guests.

Standing Room Only

Located on the promenade level are four viewing quads sponsored by Spectrum, AMALIE Oil, Dex Imaging, and Laser Spine Institute that are standing room only areas and are open to anyone with a ticket to the event.

Located on the terrace level is the Coors Light Between the Pipes Bar which is another standing room only area open to anyone with a ticket to the event.

Strollers

Strollers are permitted in AMALIE Arena. If you have a collapsible stroller you may fold it up and place it under your seat. If not, you can check in your stroller at Guest Services across from section 101. 

Sustainability

AMALIE Arena is dedicated to the sustainability of the environment of the Tampa Bay Area. Our mission is to make the Tampa Bay Area a better place to live, work and play for today's and future generations. Our organization is committed to doing everything we can to reduce our environmental footprint and to encourage our fans to do the same in their homes. This commitment is expressed through our Green for our Paradise campaign, and Green mission statement: “Harnessing the power of our organization and community to advance environmental stewardship.” Together we will make a difference in the environment for today and tomorrow.

Also see Recycling.

T-Z

Ticket Office

The Ticket Office is located on the West side of AMALIE Arena. To reach the Ticket Office or if you have any questions regarding event information, call 813.301.2500.

Hours of Operation:

  • Game Days: 9am - 30 minutes after the game
  • Non-Game Days: Mon - Fri 9am – 5pm; Sat 9am – 2pm; Sun Closed

For more information, hours and contact numbers, visit the Ticket Information page.

Ticketmaster Phone Numbers

  • Ticketmaster: 800.745.3000
  • Ticketmaster customer service: 800.653.8000

Team Store

See “Tampa Bay Sports Store”

Text Alerts

Want to receive presale information about upcoming shows? Text "PRESALE" to 61873.

ThunderBug’s Birthday Bash

Celebrate your birthday at a Tampa Bay Lightning Game. Multiple ticket package options are available for fans of all ages. The birthday guest will receive recognition on LightningVision during the game and a personalized birthday card and special gift. Packages start at 15 tickets and are subject to availability. For more information or to book your group, call 813.301.6683.

ThunderBug’s Kids Club

Three membership level options, with benefits that can include one (1) complimentary ticket to a select Tampa Bay Lightning game, an official Kids Club t-shirt and other goodies, exclusive discounts for select Tampa Bay Lightning games, and much more! Thunderbug’s Kids Club is open to kids 14 and under. For more information, visit tampabaylightning.com/fans/kids-club or call 813.301.6877.

Ticketing Procedures

AMALIE Arena uses bar code scanning for ticket admissions. As a result, guests should purchase tickets from an AMALIE Arena licensed ticket sellers, such as the AMALIE Arena Ticket Office, TampaBayLightning.com, all Ticketmaster retail locations, Ticketmaster by phone and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster Exchange Policy

No refunds or exchanges unless an AMALIE Arena event is postponed or canceled. If your tickets are lost, stolen, damaged or destroyed please contact Ticketmaster’s customer service line at 800.653.8000

Ticketmaster Fees

Purchases through Ticketmaster.com, Ticketmaster phone or Ticketmaster retail outlets are subject to a Ticketmaster convenience and facility fee.

Ticket Sales Information Booth

Tickets sales information booths are located behind section 101 on the Promenade Level and behind section 328 on the Terrace Level. Come to any one of these booth locations to speak with a sales representative.

Ticket Scalping

Florida Law prohibits the reselling of tickets on AMALIE Arena property.

Trane Terrace Level

The terrace level (6th floor) is home to the Budweiser Biergarten, Coors Light Between the Pipes Organ Bar and the most seats on any level in the building.

Ticket Stubs

Your ticket stub (physical or mobile) is proof that you are in possession of a valid ticket for the event you are attending. You may be asked to present your ticket stub to verify your seat location. In the event you lose your ticket stub, the ticket office may or may not be able to replace it.

Umbrellas

Umbrellas are permitted in AMALIE Arena. They need to be closed and placed under your seat.

Valet (Hockey)

For hockey games only, the Drop-Off Circle is located on Channelside Dr., East of Morgan St. This area is used as a drop-off and/or pick-up area for all guests attending an event at AMALIE Arena. The left two (2) lanes are used as Valet lanes for all hockey games. Please call for valet availability for any event.

Video and Audio Equipment Policy

Video and audio recording equipment is not permitted in AMALIE Arena unless otherwise stated for a specific event.

Vology Loge

The Vology Loge offers a unique all-inclusive concept featuring private seating, an exclusive lounge, and upscale food and beverage service. Staged in the arena's north end, we have created an unrivaled hospitality opportunity.

The Loge Experience is the best of exclusive loge-style seating and All-Inclusive lounge access.

Our dedicated Loge Specialist will cater to your every need, making every visit unique and exceptional.

Weapons

No weapons of any kind are permitted in AMALIE Arena. Licensed law enforcement officials attending the event as a guest are prohibited from carrying weapons.

Wheelchair Escorts

Need a little extra help getting to your seats? Our Guest Services staff will be happy to assist you. Whether it is traveling to your seat or back to your car in the Drop-Off Circle, Guest Services is there for you. Simply ask any guest services attendant for assistance.

Wheelchairs

See “Accessible Seating.”

Will Call

Will Call is located at the AMALIE Arena Ticket Office and is open during the same hours of operation. Please be prepared with a photo I.D. when picking up tickets from Will Call.

Wifi

AMALIE Arena offers free WiFi.