Policies

To help ensure your safety, AMALIE Arena is preserving all current security measures. These procedures are designed to help our guests have a safe and enjoyable visit to our arena. We apologize for any inconvenience you may experience.

Your safety is always our first concern. Thank you for your patience and cooperation.

Prohibited Items

The following items cannot be brought into AMALIE Arena events:

  • Bags larger than 12x12x12 inches, backpacks or wrapped packages*
  • For hockey, still cameras with a lens smaller than 6 inches will be permitted. For concerts and other events, the camera policy will vary depending on the event promoter. Professional cameras and cameras with a detachable lens are prohibited at all concerts. Video and audio recording devices and camera bags are also prohibited.
  • Binoculars are permitted.* Binocular bags are not permitted
  • Video or audio recording devices
  • Laser pointers
  • Weapons of any kind
  • Bottles, cans, or containers of any kind
  • Sharp objects, sticks or poles of any kind
  • Fireworks
  • Pepper spray or mace
  • Food or beverage items
  • Drugs or controlled substances
  • Chairs, folding chairs or any other type of individual chair for use
  • Wrapped gifts
  • Large banners or signs, banners or signs with objectionable language banners or signs on a pole of any kind
  • Noisemakers and horns

Keep in mind that AMALIE Arena will utilize a variety of search techniques at all entry points. Thank you for your cooperation.

*Subject to change depending on the visiting concert or event's policies.

Re-entry Policy

AMALIE Arena has a no re-entry policy. For emergencies and special exceptions, please visit Guest Services located across from Section 101.

Recycling

AMALIE Arena is dedicated to the sustainability of the environment of the Tampa Bay area. Our mission is to make the Tampa Bay area a better place to live, work and play for today and future generations. Our organization is committed to doing everything we can to reduce our environmental footprint and to encourage our fans to do the same in their homes. Together we will make a difference in the environment for today and tomorrow. Please ask any AMALIE Arena staff member where you can recycle your plastic bottles, aluminum cans, programs, etc.

Security

AMALIE Arena is committed to providing a safe and enjoyable experience for all of our guests. If you need assistance, please contact one of our Guest Services Representatives or you can visit Guest Services across from Section 101.

Service Animals

All service animals are permitted in AMALIE Arena.

Smoking Policy

Smoking is not permitted inside AMALIE Arena or on AMALIE Arena property except for in designated smoking areas. This policy includes tobacco and electronic cigarette devices. All guests may use the smoking area on Ford Thunder Alley by taking the SW stair tower located across from sections 328 and 126 down to level 2 and go outside. The designated smoking area is available only during events and/or at puck drop through the end of the game.

Ticket Reselling

There are many secondary market options for reselling tickets to AMALIE Arena events. Ticketmaster team exchange is the preferred ticket resale service of AMALIE Arena.

Ticket Sales Information Booths

Tickets sales information booths are located behind Section 101 on the Promenade Level and behind Section 328 on the Trane Terrace Level. Come to any one of these booth locations to speak with a sales representative.

Ticket Scalping

Florida Law prohibits the reselling of tickets on AMALIE Arena property.

Ticketing Procedures

AMALIE Arena uses bar code scanning for ticket admissions. As a result, guests should purchase tickets from an AMALIE Arena licensed ticket sellers, such as the AMALIE Arena Ticket Office, TampaBayLightning.com, all Ticketmaster retail locations, Ticketmaster by phone and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster Exchange Policy

No refunds or exchanges unless an AMALIE Arena event is postponed or canceled. If your tickets are lost, stolen, damaged or destroyed please contact Ticketmaster’s customer service line at 800.653.8000

Ticketmaster Fees

Purchases through Ticketmaster.com, Ticketmaster phone or Ticketmaster retail outlets are subject to a Ticketmaster facility and convenience fee.

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event you are attending. You may be asked to present your ticket stub (physical or mobile) to verify your seat location. In the event you lose your ticket stub, the ticket office may or may not be able to replace it.

Ticket Terms and Conditions

IMPORTANT: THIS TICKET IS A REVOCABLE LICENSE; THE HOLDER OF THIS TICKET VOLUNTARILY ACCEPTS ALL RISK OF INJURY AND DANGER

 

WARNING! DESPITE ENHANCED SPECTATOR SHIELDING MEASURES, PUCKS, STICKS, EQUIPMENT OR OTHER EVENT RELATED ITEMS MAY FLY INTO THE SPECTATOR AREA. SERIOUS INJURY CAN OCCUR. STAY ALERT AT ALL TIMES INCLUDING DURING WARM-UPS AND AFTER PLAY STOPS. IF STRUCK, IMMEDIATELY ASK AN USHER FOR DIRECTIONS TO THE NEAREST FIRST-AID STATION

 

The holder of this card/ticket (together with, if such holder is younger than 18 years of age at the time of admission, holder's parent or legal guardian, the "Holder") is admitted to the Facility (defined as AMALIE Arena) subject to the following terms and conditions (together, the "Terms"), and by use of this card/ticket (the "Ticket"), hereby agrees to be bound by these Terms.

This Ticket is a revocable license which may be revoked in the sole discretion of the Tampa Bay Arena, L.P. d/b/a Amalie Arena (“TBA”), Lightning Hockey LP (“Lightning”), the National Hockey League (“NHL”) and/or their designated agents (each a “Licensor”) at any time and for any reason by tendering to Holder the purchase price printed or listed on this Ticket.  Notwithstanding the foregoing, Licensor expressly reserves the right in its sole discretion, without refund of any portion of the purchase price, to revoke the license granted by this Ticket and refuse admission or eject any person (a) who violates the terms of this Ticket; (b) who appears or is intoxicated; (c) whose conduct is deemed by the Licensor to be improper, disorderly or unbecoming; (d) who uses vulgar or abusive language; (f) who damages any property or (f) who fails to comply with AMALIE Arena rules or the instructions of Licensor personnel. Breach of the Terms shall also subject the Holder to all legal and equitable remedies available to Licensor. The Ticket is only valid on the day of the game or event as indicated on the Ticket. Reentry is prohibited.

TBA, the Lightning, the NHL, the member clubs of the NHL, NHL Enterprises, L.P., the NHL Players' Association, and current and former NHL players, coaches and personnel, and each of the foregoing entities' respective past, present and future successors, assigns, affiliates, parents, related entities, owners, governors, officers, directors, members, managers, partners, principals, attorneys, employees, representatives and agents (collectively, the "Entities") and each of their respective sponsors, and licensees shall have the unrestricted right and license to use the image, likeness, name, voice, comments, or other proprietary or public rights of Holder and any minor Holder accompanying a parent or guardian, in any live or recorded broadcast, telecast, photograph, video, audio sound, audiovisual feature and/or other recording taken at the Facility or in connection with any event being presented at the Facility, for all purposes, worldwide and in perpetuity, and in any and all media, whether now known or hereinafter developed, without compensation to Holder.  The rights granted herein to the Entities are assignable. 

By use of this Ticket, Holder agrees that (i) he or she shall not transmit or aid in transmitting any information about the game or event to which Holder is granted admission, including, but not limited to, any account, description, picture, video, text, audio, reproduction, or other information concerning the game, event, performance, the Facility, or the Licensor  (collectively, the "Event Information"); (ii) the Licensor  and any featured corporate sponsor/partner, each as applicable, shall be deemed the exclusive owner of any and all copyrights and other proprietary rights in the Event Information; (iii) Tickets obtained from unauthorized sources may be lost, stolen, or counterfeit and such Tickets may not be honored by Licensor; (iv) bottles, coolers, and storage containers of any kind are not permitted into the Facility and may be confiscated by Licensor ; and (v) Holder is subject to the rules and policies of the Facility (located at www.amaliearena.com), as they may modified from time-to-time, without notice. 

ALL GAME/EVENT TIMES ARE SUBJECT TO CHANGE. THE ENTITIES ARE NOT RESPONSIBLE FOR LOST, STOLEN OR DUPLICATED TICKETS. ALL TICKET SALES ARE FINAL. THERE SHALL BE NO REFUNDS AND/OR TICKET EXCHANGES. 

Ticket cannot be replaced if lost, stolen, or destroyed. Ticket may not be offered for resale in any manner which would violate any applicable law or regulation.  Execution of any such prohibited resale will invalidate the Ticket. This Ticket may not be used for advertising, promotion (including contests and sweepstakes), or other commercial purposes without the prior written consent of the applicable Entities.

By using this Ticket, Holder (i) consents to allowing the Licensor  to inspect his or her person and any bags, clothing, or other articles for security purposes, whether by walk-through metal detection, handheld metal detection, bag checks or otherwise and (ii) acknowledges and agrees that Holder may be denied entry to or ejected from the Facility if Holder is in possession of any item or object that the Licensor considers potentially dangerous, hazardous, inappropriate and/or potentially injurious to other patrons, and any prohibited items may be confiscated. By tendering this Ticket and entering the Facility, Holder consents to security searches and waives any claims that Holder might have against the Licensor. Holder acknowledges that the Licensor shall have no liability for Holder's person or property.

WAIVER AND RELEASE OF LIABILITY

Holder recognizes and acknowledges that his/her admission to the Facility is voluntary and may result in personal injury (including death) or property damage.  By use of this Ticket, attendance at and/or observation of this game or event held at the Facility and participation in attractions offered at the game or event held at the Facility, Holder, on behalf of himself/herself and any minor(s) accompanying Holder, voluntarily assumes all risks and dangers associated with being a spectator before, during, and after a game or event whether any such risk or danger occurs prior to, during or subsequent thereto, including specifically (but not exclusively) the danger of being injured by flying pucks, sticks, equipment  or other objects; thrown, dropped, or launched items; projectiles; persons (including without limitation players or other spectators); animals; other hazards or distractions; and any incidents or accidents associated with crowds of people or the negligence or misconduct of other spectators and/or the risk of lost, stolen, or damaged property, whether such risk occurs prior to, during, or subsequent to the applicable game or event. Holder agrees that the Entitles will not be responsible for any personal injury (including death), property damage, or other loss suffered as a result of participation in or attendance at and observation of this game or event held at the Facility and/or resulting from the negligence of the Entities. Holder waives, releases and discharges the Entities from any and all claims, losses, or liabilities for death, personal injury, partial or permanent disability, property damage, medical or hospital bills, theft, or damage of any kind, including economic losses, which may arise by reason of Holder’s participation and/or presence at a game or event held at the Facility. Holder further releases the Entities from and against any and all claims which Holder or any minor(s) accompanying Holder has or may have for invasion of privacy, defamation, violation of any right of publicity, or any other cause of action arising out of the production, reproduction, distribution, transmission, publication, public performance, broadcast or exhibition of advertisements, promotions, content, programs and/or materials in which recordings or photographs of Holder or any minor(s) accompanying Holder from the game or event appear.


BY REDEEMING THIS TICKET AT THE FACILITY, HOLDER IS DEEMED TO HAVE GIVEN A FULL RELEASE OF LIABILITY TO THE ENTITIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.  IF THE HOLDER IS A PARENT OR GUARDIAN ACCOMPANYING A MINOR OR MINORS TO A FACILITY EVENT, BY PERMITTING THE MINOR(S) TO ENTER THE FACILITY, THE HOLDER IS DEEMED TO HAVE GIVEN ALL OF THE FOREGOING GRANTS OF RIGHTS, RELEASES, AND WAIVERS ON BEHALF OF SUCH MINOR(S). IF HOLDER DOES NOT WISH TO OR IS NOT AUTHORIZED TO GRANT SUCH RIGHTS, RELEASES AND WAIVERS ON BEHALF OF THE ACCOMPANIED MINOR(S), HOLDER SHOULD IMMEDIATELY ACCOMPANY THE MINOR(S) OUT OF THE FACILITY.

ENTERING THE HOCKEY RINK OR PERFORMANCE AREA, DISRUPTING A GAME OR EVENT AND/OR ATTEMPTING ANY PHYSICAL CONTACT WITH A GAME OR EVENT PARTICIPANT IS A CRIME PUNISHABLE BY FINE AND/OR IMPRISONMENT. VIOLATORS WILL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW. SMOKING IS PROHIBITED AT THE FACILITY.

These Terms shall be construed in accordance with and governed by the law of the State of Florida, without application of its principles regarding choice of law that may result in the application of the law of another jurisdiction.  In the event of a dispute arising in connection with these Terms, the Ticket, or Holder's admission to the Facility, any action brought against TBA, the Lightning or any of their affiliates shall be exclusively brought in Hillsborough County, Florida.

The License granted by this Ticket will automatically terminate if any Term is breached.

ALL GUESTS 2 YEARS OF AGE AND OLDER REQUIRE A VALID TICKET.

 

 

Umbrellas

Umbrellas are permitted in AMALIE Arena. They need to be closed and placed under your seat.

Video and Audio Equipment Policy

Video and audio recording equipment is not permitted in AMALIE Arena unless otherwise stated for a specific event.

Weapons

No weapons of any kind are permitted in AMALIE Arena. Licensed law enforcement officials attending the event as a guest are prohibited from carrying weapons.