Ticket Information

McDonald's Ticket Office

Tickets for games, concerts, and most events can be purchased at the newly renovated McDonald’s Ticket Office at Amalie Arena. Call the McDonald’s Ticket Office for additional details.

Located on the West side of the venue, the McDonald’s Ticket Office accepts payment in the form of VISA, MasterCard, American Express, and cash.

There are no refunds and no exchanges on any ticket purchased for an Amalie Arena concert, game or event. In the event that a show is canceled or rescheduled, please contact the original point of purchase.

Will Call

Pre-purchased tickets may be picked up at the Will Call windows located inside the McDonald’s Ticket Office. Customers must present a valid photo ID and the credit card used to purchase in order to collect the tickets.

McDonald’s Ticket Office Hours of Operation

Regular Business Hours: Non-Event Days
Monday – Friday:      9:00am to 5:00pm 
Saturday:                   9:00am to 2:00pm
Sunday:                     Closed

Day of Game: Lightning or Storm
Monday – Sunday:     The McDonald's Ticket Office opens at 9:00am on game
days and remains open until 30 minutes after the end of the game.

Day of Show: Concerts, Events, and Family Shows
Monday – Saturday:     The McDonald's Ticket Office opens at 9:00am on event
days and remains open until the start of the event.

Sunday:  The McDonald's Ticket Office opens at 10:00am and remains open until the start of the event.


Tickets can also be purchased online at Ticketmaster.com or charged by phone by calling 800.745.3000.


The McDonald’s Ticket Office is closed on major holidays unless an event is taking place at the venue.

Ticket Office hours may vary on holidays. Please call 813.301.2500 for exact hours of operation.

Phone Numbers

  • McDonald’s Ticket Office     813.301.2500

  • Lightning/Storm Sales         813.301.6600

  • Group Sales                          813.301.6900

  • Premium Seating                  813.301.CLUB (2582)

  • Accessible Seating               813.301.6700
  • Ticketmaster                          800.745.3000