Policies

To help ensure your safety, AMALIE Arena is preserving all current security measures. These procedures are designed to help our guests have a safe and enjoyable visit to our arena. We apologize for any inconvenience you may experience.

Your safety is always our first concern. Thank you for your patience and cooperation.

 

Please Note: By clicking on any of the links on this page you may be leaving our website and entering a third-party website over which we have no control.

Prohibited Items

The following items cannot be brought into AMALIE Arena events:

  • Bags larger than 12x12x12 inches, backpacks or wrapped packages*
  • For hockey, still cameras with a lens smaller than 6 inches will be permitted. For all concerts and other events, small "point and click" cameras are permitted, and all other cameras are prohibited. Video and audio recording devices and camera bags are also prohibited.
  • Binoculars are permitted.* Binocular bags are not permitted
  • Video or audio recording devices
  • Laser pointers
  • Weapons of any kind
  • Bottles, cans, or containers of any kind
  • Sharp objects, sticks or poles of any kind
  • Fireworks
  • Pepper spray or mace
  • Food or beverage items
  • Drugs or controlled substances
  • Chairs, folding chairs or any other type of individual chair for use
  • Wrapped gifts
  • Large banners or signs, banners or signs with objectionable language banners or signs on a pole of any kind
  • Noisemakers and horns

Keep in mind that AMALIE Arena will utilize a variety of search techniques at all entry points. Thank you for your cooperation.

*Subject to change depending on the visiting concert or event's policies.

Re-entry Policy

Tampa Bay Sports & Entertainment is committed to the safety and well-being of all guests, employees, players and performers. Because of those safety and security concerns, AMALIE Arena does not permit guests to exit and re-enter the facility during hockey games or events. Guests wishing to exit AMALIE Arena for any reason will not be allowed back into the arena, per the facility’s re-entry policy.

Recycling

AMALIE Arena is dedicated to the sustainability of the environment of the Tampa Bay area. Our mission is to make the Tampa Bay area a better place to live, work and play for today and future generations. Our organization is committed to doing everything we can to reduce our environmental footprint and to encourage our fans to do the same in their homes. Together we will make a difference in the environment for today and tomorrow. Please ask any AMALIE Arena staff member where you can recycle your plastic bottles, aluminum cans, programs, etc.

Security

AMALIE Arena is committed to providing a safe and enjoyable experience for all of our guests. If you need assistance, please contact one of our Guest Services Representatives or you can visit Guest Services across from Section 101.

Service Animals

All service animals are permitted in AMALIE Arena.

Smoking Policy

Tampa Bay Sports & Entertainment is committed to the safety and well-being of all guests, employees, players and performers. Because of those safety and security concerns, AMALIE Arena does not permit guests to exit and re-enter the facility during hockey games or events. Guests wishing to exit AMALIE Arena for any reason will not be allowed back into the arena, per the facility’s re-entry policy.

Ticket Reselling

There are many secondary market options for reselling tickets to AMALIE Arena events. Ticketmaster team exchange is the preferred ticket resale service of AMALIE Arena.

Ticket Sales Information Booths

Tickets sales information booths are located behind Section 101 on the Promenade Level and behind Section 328 on the Trane Terrace Level. Come to any one of these booth locations to speak with a sales representative.

Ticket Scalping

Florida Law prohibits the reselling of tickets on AMALIE Arena property.

Ticketing Procedures

AMALIE Arena uses bar code scanning for ticket admissions. As a result, guests should purchase tickets from an AMALIE Arena licensed ticket sellers, such as the ReliaQuest Ticket Office, TampaBayLightning.com, all Ticketmaster retail locations and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster Exchange Policy

No refunds or exchanges unless an AMALIE Arena event is postponed or canceled. If your tickets are lost, stolen, damaged or destroyed please contact Ticketmaster’s customer service line at 800.653.8000

Ticketmaster Fees

Purchases through Ticketmaster.com or Ticketmaster retail outlets are subject to a Ticketmaster facility and convenience fee.

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event you are attending. You may be asked to present your ticket stub (physical or mobile) to verify your seat location. In the event you lose your ticket stub, the ticket office may or may not be able to replace it.

Umbrellas

Umbrellas are permitted in AMALIE Arena. They need to be closed and placed under your seat.

Video and Audio Equipment Policy

Video and audio recording equipment is not permitted in AMALIE Arena unless otherwise stated for a specific event.

Weapons

No weapons of any kind are permitted in AMALIE Arena. Licensed law enforcement officials attending the event as a guest are prohibited from carrying weapons.