Policies

To help ensure your safety, Amalie Arena and the Tampa Bay Lightning are preserving all current security measures. These procedures are designed to help our fans have a safe and enjoyable visit to our arena. We apologize for any inconvenience you may experience.

Your safety is always our first concern. Thank you for your patience and cooperation.

Prohibited Items

The following items cannot be brought into Amalie Arena events:

  • Large bags, backpacks or wrapped packages
  • For hockey and arena football games, still cameras with a lens smaller than 6 inches will be permitted. For concerts and other events, the camera policy will vary depending on the event promoter. Cameras with a detachable lens are prohibited at all concerts. Video and audio recording devices and camera bags are also prohibited.
  • Binoculars are permitted. Binocular bags are not permitted
  • Video or audio recording devices
  • Laser pointers
  • Weapons of any kind
  • Bottles, cans, or containers of any kind
  • Sharp objects, sticks or poles of any kind
  • Fireworks
  • Pepper spray or mace
  • Food or beverage items
  • Drugs or controlled substances
  • Chairs, folding chairs or any other type of individual chair for use
  • Wrapped gifts
  • Large banners or signs, banners or signs with objectionable language, banners or signs on a pole of any kind

Keep in mind that Amalie Arena will utilize a variety of search techniques at all entry points. Thank you for your cooperation. 

Re-entry Policy

Amalie Arena has a no re-entry policy. For emergencies and special exceptions, please visit Guest Services located across from Section 101.

Recycling

The Tampa Bay Lightning organization is dedicated to the sustainability of the environment of the Tampa Bay area. Our mission is to make the Tampa Bay area a better place to live, work and play for today and future generations. Our organization is committed to doing everything we can to reduce our environmental footprint and to encourage our fans to do the same in their homes. Together we will make a difference in the environment for today and tomorrow. Please ask any Amalie Arena staff member where you can recycle your plastic bottles, aluminum cans, programs, etc.

Security

Amalie Arena is committed to providing a safe and enjoyable experience for all of our guests. If you need assistance, please contact one of our Guest Services Representatives or you can visit Guest Services across from Section 101.

Service Animals

All service animals are permitted in Amalie Arena.

Smoking Policy

Smoking is not permitted inside Amalie Arena. Guests on the 100 and 300 Levels may use the smoking area on the plaza by taking the SW stair tower located across from Sections 328 and 126 down to level 2 and going outside. Guests on the Club Level may use the East Club Deck outside Section 212.

Ticket Reselling

There are many secondary market options for reselling tickets to Amalie Arena events. Ticketmaster team exchange is the preferred ticket resale service of Amalie Arena.

Ticket Sales Information Booths

Tickets sales information booths are located behind Section 101 on the Promenade Level and behind Section 328 on the Terrace Level. Come to any one of these booth locations to speak with a sales representative.

Ticket Scalping

Florida Law prohibits the reselling of tickets on Amalie Arena property.

Ticketing Procedures

Amalie Arena uses bar code scanning for ticket admissions. As a result, guests should purchase tickets from an Amalie Arena licensed ticket seller, such as the McDonald’s Ticket Office, TampaBayLightning.com, all Ticketmaster retail locations, Ticketmaster by phone and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster Exchange Policy

No refunds or exchanges unless an Amalie Arena event is postponed or canceled. If your tickets are lost, stolen, damaged or destroyed, please contact Ticketmaster’s customer service line at 800.653.8000.

Ticketmaster Fees

Purchases through Ticketmaster.com, Ticketmaster phone or Ticketmaster retail outlets are subject to a Ticketmaster facility and convenience fee.

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event you are attending. You may be asked to present your ticket stub to verify your seat location. In the event you lose your ticket stub, the ticket office may or may not be able to replace it.

Ticket Terms and Conditions

The holder of this card/ticket (together with, if such holder is younger than 18 years of age at the time of admission, holder's parent or legal guardian, the "Holder") is admitted to the Facility (defined as "Amalie Arena") subject to the following terms and conditions (together, the "Terms"), and by use of this card/ticket (the "Ticket"), hereby agrees to be bound by these Terms.

This Ticket is a revocable license. TBA reserves the right to revoke this license, in its sole discretion, at any time and for any reason, by tendering to Holder the purchase price of the Ticket. Admission to the Facility may be refused or Holder may be ejected, without refund, if Holder violates any of these Terms, any applicable law, ordinance, or rule, or if Holder is disorderly.

By use of this Ticket, Holder agrees that (i) he or she shall not transmit or aid in transmitting any information about the event to which Holder is granted admission, including, but not limited to, any account, description, picture, video, text, audio, reproduction, or other information concerning the event, the Facility, the Lightning, or TBA (collectively, the "Event Information"); (ii) TBA, the NHL, and any featured corporate sponsor/partner, each as applicable, shall be deemed the exclusive owner of any and all copyrights and other proprietary rights in the Event Information; (iii) Tickets obtained from unauthorized sources may be lost, stolen, or counterfeit and such Tickets may not be honored by TBA. No Ticket refunds or exchanges. Ticket cannot be replaced if lost, stolen, or destroyed. Ticket may not be offered for resale in any manner which would violate any applicable law or regulation. Execution of any such prohibited resale will invalidate the Ticket; (iv) Ticket may not be used for advertising, promotion (including contests and sweepstakes), or other commercial purposes without the prior written consent of the NHL and/or TBA, as applicable; (v) the Facility is a smoke-free environment; (vi) bottles, coolers, and storage containers of any kind are not permitted into the Facility and may be confiscated by TBA; and (vii) Holder is subject to the rules and policies of the Facility (located at www.amaliearena.com), as they may modified from time-to-time, without notice.

TBA, NHL, each of their respective related entities and agents, sponsors, and licensees shall have the unrestricted right and license to use the image, likeness, name, voice, comments, or other proprietary or public rights of Holder and any minor Holder accompanying a parent or guardian, in any broadcast, telecast, photograph, video, audio sound, audiovisual feature and/or other recording taken at the Facility or in connection with any event being presented at the Facility, for all purposes, worldwide and in perpetuity, and in any and all media, whether now known or hereinafter developed, without compensation to Holder.

By using this Ticket, Holder consents to the reasonable search by TBA (and/or its designated agents) of Holder's person and any bags, clothing, or other articles accompanying Holder and acknowledges and agrees that Holder may be denied entry to or ejected from the Facility if Holder is in possession of any item or object that TBA deems potentially dangerous, hazardous, inappropriate, and/or potentially injurious to other patrons/fans. A refusal to participate in/consent to a security search will result in denial of admission to the Facility, without refund. By tendering this Ticket to TBA and entering the Facility, Holder consents to security searches and waives any related claims that Holder may have against the Entities (defined below) or any event promoter/presenter.

WARNING! DESPITE ENHANCED SPECTATOR SHIELDING MEASURES, PUCKS, FOOTBALLS, OR OTHER FLYING OBJECTS MAY FLY INTO THE SPECTATOR AREA. SERIOUS INJURY CAN OCCUR. STAY ALERT AT ALL TIMES.

WAIVER AND RELEASE OF LIABILITY

Holder recognizes and acknowledges that his/her admission to the Facility is voluntary and may result in personal injury or property damage. Holder assumes all risks incidental to his/her attendance at the game/event, including, without limitation, the risk of personal injury (whether caused by pucks, sticks, footballs, other objects, or other persons/patrons) and/or the risk of lost, stolen, or damaged property, whether such risk occurs prior to, during, or subsequent to the applicable game/event. Holder agrees that (i) Lightning Hockey LP, (ii) Tampa Bay Arena, L.P. d/b/a Amalie Arena (TBA), (iii) the Arena Football One League, LLC, (iv) the National Hockey League (NHL), (v) the member clubs of the NHL, (vi) NHL Enterprises, L.P., (vii) the NHL Players' Association, and (viii) current and former NHL players and personnel, and each of the foregoing entities' respective affiliates, parents, related entities, owners, governors, officers, directors, partners, principals, attorneys, employees, and agents (together, the "Entities") are expressly released by Holder from any and all claims arising from or relating to such causes or otherwise occurring at or in connection with a Facility event.

BY REDEEMING THIS TICKET AT THE FACILITY, HOLDER IS DEEMED TO HAVE GIVEN A FULL RELEASE OF LIABILITY TO THE ENTITIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. IF THE HOLDER IS A PARENT OR GUARDIAN ACCOMPANYING A MINOR OR MINORS TO A FACILITY EVENT, BY PERMITTING THE MINOR(S) TO ENTER THE FACILITY, THE HOLDER IS DEEMED TO HAVE GIVEN ALL OF THE FOREGOING GRANTS OF RIGHTS, RELEASES, AND WAIVERS ON BEHALF OF SUCH MINOR(S).

These Terms shall be construed in accordance with and governed by the law of the State of Florida, without application of its principles regarding choice of law that may result in the application of the law of another jurisdiction. In the event of a dispute arising in connection with these Terms, the Ticket, or Holder's admission to the Facility, any action brought against TBA or any of its affiliated entities shall be exclusively brought in Hillsborough County, Florida.

The License granted by this Ticket will automatically terminate if any Term is breached.

ALL GUESTS 2 YEARS OF AGE AND OLDER REQUIRE A VALID TICKET.

2014-2015 PLAYOFF DRESS CODE POLICY

In support of our hometown Tampa Bay Lightning and in furtherance of our goal to turn Amalie Arena blue for the playoffs, please note that Tampa Bay Arena, L.P. d/b/a Amalie Arena (TBA) has adopted the following Playoff Dress Code Policy (the “Playoff Policy”), which shall be in effect in the Chase Bank Club, the Lexus Lounge, and the North Party Suite (together, the “Club”) throughout the 2014-2015 Lightning playoffs.

STATEMENT OF POLICY: Only Lightning-branded or ‘neutral’ attire and apparel will be permitted in the Club and the Club-designated seating areas during 2014-2015 Lightning playoff games (including any pre-game and any post-game activities). Any attire, apparel, articles of clothing, accessories (e.g., hats, lapel pins, hair accessories, jewelry), or promotional collateral (e.g., mini-flags, noisemakers) that are branded with the name, logo, or registered mark(s) of the then-current 2014-2015 playoff opponent of the Lightning are expressly prohibited in the Club and in the Club-designated seating areas (together, the “Restricted Apparel”). For purposes of clarification, Restricted Apparel shall include any clothing and/or merchandise (whether official or unofficial) that bears any reference to the Lightning’s then-current playoff opponent (e.g., Detroit Red Wings in Round 1). Fans/guests/patrons who have any Restricted Apparel on their person (each, an “Impacted Ticket Holder”) shall have 4 options: (i) check the Restricted Apparel with a member of the Amalie Arena ‘Guests Services’ staff (the “Check Option”); (ii) obtain an Arena re- entry pass from an Amalie Arena ‘Guest Services’ staff member so that the Restricted Apparel can be placed in a vehicle, hotel room, etc. (the “Re-Entry Option”); (iii) have Club ticket(s) relocated to an alternate section of the Arena wherein the Playoff Policy is not in effect (the “Relocation Option”); or (iv) if the Impacted Ticket Holder purchased their Club ticket(s) directly from TBA or Lightning Hockey LP, request a refund of the amount paid for such tickets (the “Refund Option”). Notwithstanding anything to the contrary in this Playoff Policy, any apparel that features the “Head-to-Head” branding (wherein the Lightning’s logo is ‘facing-off’ alongside the logo of the Lightning’s opponent) shall not be deemed Restricted Apparel.

In the event that an Impacted Ticket Holder elects the Check Option, the Impacted Ticket Holder will be required to sign a TBA-maintained ‘check log’ outlining the item(s) checked (the “Checked Item(s)”), and, in exchange, will be given a claim ticket that they can use to collect the Checked Item(s) following the game (or at any time prior to the end of the game if the Impacted Ticket Holder is leaving the Arena). While TBA will use its best efforts to safely store the Checked Items during the game for the Impacted Ticket Holder, TBA’s liability to the Impacted Ticket Holder (or any agent, assign, or representative of Ticket Holder) in the event of loss, damage, or theft shall be limited to money damages equal to the value of the Checked Items or $300.00, whichever is less. TBA shall have no responsibility for any Checked Items that are left at the Arena more than twenty-four (24) hours past the conclusion of the game for which the items were checked with TBA. In the event that the Impacted Ticket Holder elects the Re-Entry Option, the Impacted Ticket Holder shall comply with any and all Arena policies and procedures regarding exiting and re- entering the building (including, without limitation, subjecting themselves to a follow-up security search at the time of re-entry). In the event that the Impacted Ticket Holder elects the Relocation Option, the Impacted Ticket Holder shall be required to surrender their Club ticket(s) to an Arena Guest Services staff member, and, in exchange, will be provided with an equal number of tickets for an alternate seating location, precise location to be determined at TBA’s discretion based upon its then-current available inventory. Notwithstanding the immediately preceding sentence, TBA shall use commercially reasonable efforts to provide the Impacted Ticket Holder with a replacement seat location that is reasonably comparable to the Club tickets that were tendered for relocation. In the event that the Impacted Ticket Holder elects the Refund Option (such election option strictly contingent upon the Impacted Ticket Holder being able to establish that they purchased the Club ticket(s) from TBA or Lightning Hockey LP), TBA’s Ticket Office staff shall facilitate the refund via the method of payment used for the purchase of such tickets (e.g., refund the same credit card used at time of purchase).

As a courtesy, fans/guests/patrons that elect either the Check Option or the Re-Entry Option will be offered a gratuitous non-branded t-shirt for wear in the Club (either an unmarked black or an unmarked blue t-shirt, varying sizes available). A limited number of such replacement t-shirts will be made available by TBA, and TBA shall have no liability to the Impacted Ticket Holder in the event that any inventory for such replacement t-shirts is exhausted before the Impacted Ticket Holder is distributed a t-shirt.

Any questions or concerns regarding this Playoff Policy should be directed to an Arena staff member located at the Guest Services kiosk at Section 101 or to Susan Danielik at sdanielik@amaliearena.com

We thank you in advance for your cooperation and GO BOLTS! 

 

Umbrellas

Umbrellas are permitted in Amalie Arena. They need to be closed and placed under your seat.

Video and Audio Equipment Policy

Video and audio recording equipment is not permitted in Amalie Arena unless otherwise stated for a specific event.

Weapons

No weapons of any kind are permitted in Amalie Arena. Licensed law enforcement officials attending the event as a guest are prohibited from carrying weapons.

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