The well-being of our guests and staff is our top priority. As we return to play, we will be implementing new health and safety protocols based on current public health recommendations, including those set forth by the Centers for Disease Control and Prevention (CDC) and local agencies, which are evolving as new information is available. Please read the following information carefully before attending any event at AMALIE Arena.

How We Play It Safe

  • Sanitizing Stations & Processes: Hand sanitizer dispensers have been installed throughout AMALIE Arena and can be found throughout the concourse and at entrances for use. An established sanitization team, solely focused on high touchpoints in the Arena, will regularly be cleaning. This team will be using electrostatic sprayers to sanitize all the surfaces prior to and while guests are in the facility.
  • Enhanced Air Filtration: Bipolar Ionization HVAC systems have been installed that mitigate pathogen transmission through the Arena’s air system.
  • Limited Fan Attendance and ‘Pod’ Spacing: Unique, reduced capacity seating maps will be created for each event to allow for physical distancing between each group of ticketholders attending events.
  • Contactless: We have implemented cashless payment at all retail and concession locations, mobile ordering for select concessions, and express food and beverage pickup. Tickets will be digital and available on guests’ mobile devices.​
  • Plexiglass Barriers: Plexiglass barriers have been installed at the ticket office, in queue for building entry and at concessions, and in both of our onsite retail locations for protection​.

How You Play It Safe

  • Hand Hygiene: The frequent washing and sanitization of your hands can help to keep you healthy and reduce the spread of germs.​
  • Physical Distancing: Guests should practice physical distancing by maintaining at least six (6) feet of distance betweenother patrons outside of their immediate party. Please be respectful of other fans and their space.
  • Wear Face Covers: Face coverings that cover both the nose and mouth must always be worn in-arena and on AMALIE Arena grounds (including parking lots, outdoor areas, and plazas), except when actively eating and drinking. All persons age two (2) years and older must wear a cloth face covering for all events at AMALIE Arena.​ Neck gaiters, bandanas, masks with valves or vents, and costume masks are not permitted. Please see the Arena’s Face Covering Policy for more details.
  • Stay Home If You Feel Bad: If you’re not feeling well or have come into contact with someone who has tested positive for the COVID-19 virus, please plan to stay home.
  • Follow All Guidelines: For the safety of our fans and employees, you must follow all Arena policies, including health and safety policies, and posted instructions while in the Arena and on Arena Grounds.

Accreditations

After an extensive and meticulous process, AMALIE Arena has received certifications from both the International WELL Building Institute (IWBI) and the Global Biorisk Advisory Council (GBAC), which is governed by the International Sanitary Supply Associations (ISSA).​

As part of the certification process AMALIE Arena addressed a number of key areas including cleaning and sanitization processes and procedures, emergency preparedness programs, health service resources, air and water quality management, innovation and more. These efforts have been part of our overall plan to ensure a safe and healthy re-entry into the facility for fans and staff.

The International WELL Building Institute is leading the global movement to transform our buildings and communities in ways that help people thrive.  IWBI delivers the cutting-edge WELL Building Standard™, the leading global rating system and the first to be focused exclusively on the ways that buildings, and everything in them, can improve our comfort, drive better choices, and generally enhance, not compromise, our health and wellness.​

The Global Biorisk Advisory Council® (GBAC) helps organizations and businesses prepare for, respond to, and recover from biological threats, and biohazard situations and real-time crises.

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Tampa Bay Lightning Specific Fan Safety Requirements

  • Fan Health Survey: All fans will need to complete a symptom and exposure survey before entering the Arena for Lightning games. Fans must be able to respond “no” to the following questions in order to attend the event:
    • Have you experienced any symptoms of COVID-19 in the last 24 hours (e.g., a fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the CDC)?
    • Has anyone you live with or have close contact with been diagnosed with COVID-19 in the last 48 hours?
    • Have you been contacted by a local public health authority within the last 14 days due to having had a close contact with an individual infected with COVID-19?
    • Have you been directed to quarantine by a physician or local public health authority?
    • Have you tested positive for, or been diagnosed with, COVID-19 within the last 10 days and/or have not received clearance from a physician to discontinue isolation?
  • No Bag Policy: Beginning this season, bags will be prohibited at AMALIE Arena for Lightning hockey games. To reduce contamination, bags will not be permitted at games. Medical and parent bags are exceptions, but will be subject to X-ray at designated locations for entry to AMALIE Arena.
  • Chase Club will close 30 minutes post-game.

Toronto Raptors Specific Fan Safety Requirements

  • Fan Health Survey: All fans will need to complete a symptom and exposure survey before entering the Arena for Raptors games. Fans must be able to respond “no” to the following questions in order to attend the event:
    • Have you experienced any symptoms of COVID-19 in the last 24 hours (e.g., a fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the CDC)?
    • Has anyone you live with or have close contact with been diagnosed with COVID-19 in the last 48 hours?
    • Have you been contacted by a local public health authority within the last 14 days due to having had a close contact with an individual infected with COVID-19?
    • Have you been directed to quarantine by a physician or local public health authority?
    • Have you tested positive for, or been diagnosed with, COVID-19 within the last 10 days and/or have not received clearance from a physician to discontinue isolation?
  • No Bag Policy: Beginning this season, bags will be prohibited at AMALIE Arena for Toronto Raptors basketball games. To reduce contamination, bags will not be permitted at games. Medical and parent bags are exceptions, but will be subject to X-ray at designated locations for entry to AMALIE Arena.
  • COVID-19 Testing: Fans that purchase seats located within 30’ of the court will be required to undergo and return a negative coronavirus test. If you purchase a ticket within the testing required zone, you will receive more information on how to complete your coronavirus test. 
  • Chase Club will close 30 minutes post-game.

Assumption Of Risk

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. Any interaction in any public place poses an elevated risk of being exposed to COVID-19. We cannot guarantee that you will not be exposed during your visit.

By attending any event at AMALIE Arena, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however, caused or contracted, and voluntarily waive all claims and potential claims against Tampa Bay Arena, LLC, VSG Enterprises LLC, Lightning Hockey LP, the National Hockey League and its members, Maple Leaf Sports & Entertainment Partnership (d/b/a the Toronto Raptors), the National Basketball Association and its member teams, the event promoters, sponsors, operators, contractors, agencies, advertisers, and/or vendors, and each of their affiliated companies, and any of the respective present and future parent, subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, insurers, representatives, successors and assigns of each of the foregoing entities and persons relating to such risks.