Frequently Asked Questions

Does Amalie Arena offer a “behind the scenes” tour?

Amalie Arena offers a "behind the scenes" tour on Tampa Bay Lightning gamedays. Visit amaliearena.com/arenatours for more information on tour times and pricing. 

Can I bring food into Amalie Arena?

No, food cannot be brought into Amalie Arena.

Do I need to buy a ticket for my daughter / son who is two (2) years old?

Children UNDER two (2) years old are admitted free of charge for all events as long as they sit on a lap. (Age limit subject to change based on show promoter request, please call the McDonald’s Ticket Office at Amalie Arena for more information).

What time do the doors open prior to an event?

For most events, doors will open to the public one (1) and half hour prior to the event.

Can I bring video or still cameras into Amalie Arena?

For most events, at the request of the artists and/or leagues, video cameras and flash photography are not permitted. For Lightning games, spectators are allowed to bring in cameras with a lens no longer than 6 inches. Detachable lenses are not allowed.

Where are ATM’s located in the building?

There are ATMs located at sections 104, 112, 126, 204 and 312.

Where can I receive medical attention?

There are two first aid offices in Amalie Arena, located on the Plaza at section 112 and on the Terrace at section 312.

Can I bring my pet?

Pets are not permitted in Amalie Arena, however all service animals are welcome.

Can I be readmitted if I leave an event?

Once you have been admitted through the gate, readmittance is not permitted. In the case of an emergency you can contact Guest Services (section 101, 201) before leaving to receive a readmittance pass.